Shipping Policy
Orders placed on poloshirtrmqr.com are processed and shipped according to the carrier’s standard schedule. Shipping times vary based on the destination and the selected shipping method. Delivery estimates are provided at checkout. Wai Min Limited does not guarantee specific delivery dates. All shipping fees are non-refundable. The customer is responsible for providing accurate shipping information. Wai Min Limited is not liable for delays caused by carriers, customs, or incorrect addresses. Shipping carriers may vary. Wai Min Limited selects the carrier based on the destination and shipping method. Tracking information is provided when available. International shipments may be subject to customs duties and taxes, which are the customer’s responsibility. Wai Min Limited does not cover these additional charges.
Return Policy
Wai Min Limited offers a strict 14-day no-reason refund policy. The 14-day period begins on the date the customer receives the item. To be eligible for a return, the item must be unused, in its original packaging, and with all original tags attached. Items that do not meet these conditions are not eligible for return. The customer completely bears all return shipping costs. Wai Min Limited does not provide prepaid return labels. The customer must arrange and pay for return shipping. The 14-day period is strictly enforced. Returns received after the 14-day period will be rejected. The customer must ensure the item is packaged securely to prevent damage during transit. Wai Min Limited is not responsible for items lost or damaged during return shipping. The customer must retain proof of shipment until the refund is processed.
Refund Policy
Refunds are issued after the returned item is received and inspected by Wai Min Limited. The refund process takes a minimum of 14 days from the date the returned item is received. The refund will be issued to the original payment method. For PayPal refunds, the refund will take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Wai Min Limited complies with all applicable local laws. The customer is responsible for any currency exchange fees or transaction fees imposed by their payment provider. Refunds are issued in the same currency as the original purchase. Wai Min Limited does not issue store credit unless required by law. The refund amount covers the item price and applicable taxes. Shipping fees are not refunded. The refund timeline begins when Wai Min Limited receives the returned item and confirms it meets the return conditions.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date of delivery. Claims submitted after the 7-day period will not be accepted. To submit a claim, the customer must contact Wai Min Limited at [email protected] and provide photographic evidence of the damage or defect. Wai Min Limited will review the claim and may offer a replacement or a refund. The customer must not return damaged or defective items without prior authorization from Wai Min Limited. The 7-day claim period is absolute and cannot be extended. Wai Min Limited may require the customer to return the damaged or defective item at the customer’s expense. If the claim is approved, Wai Min Limited may reimburse return shipping costs. Wai Min Limited reserves the right to deny claims that lack sufficient evidence.
Non-Returnable Items
Items that are used, damaged, or altered are not eligible for return. Items missing original packaging or tags are not eligible for return. Items that have been washed, worn, or exposed to odors are not eligible for return. Wai Min Limited reserves the right to reject any return that does not meet the return policy conditions. The customer is responsible for any loss or damage during return shipping. Items that are returned without prior authorization are not eligible for refund. Items that are returned to an incorrect address are not eligible for refund. The customer is responsible for ensuring the return address is correct as provided in the return authorization.
Return Process
Step 1: Contact Wai Min Limited at [email protected] within 14 days of receiving the item to request a return authorization. Provide the order number and the reason for return.
Step 2: Wait for Wai Min Limited to provide a return authorization. Returns without authorization will not be accepted.
Step 3: Pack the item securely in its original packaging with all tags attached. The recipient must be Wai Min Limited, the contact phone is +852 9566 6610, and the specific return address is Block 1, Tai Ping Industrial Centre, 55 Ting Kok Road, Tai Po. Write the return authorization number on the outside of the package.
Step 4: Ship the item using a trackable shipping method. The customer bears all return shipping costs. Wai Min Limited is not responsible for lost or damaged return shipments.
Step 5: Notify Wai Min Limited with the tracking number once the return is shipped.
Step 6: Wai Min Limited will inspect the returned item upon receipt. If the item meets the return conditions, a refund will be processed. The refund will take at least 14 days to arrive.
Contact Information
For any questions regarding shipping or returns, contact Wai Min Limited at [email protected]. The company phone number is +852 9566 6610. The company address is Block 1, Tai Ping Industrial Centre, 55 Ting Kok Road, Tai Po. The website is poloshirtrmqr.com.